Book a session
Book a session

Rooftop Saunas Client Portal

✓ Manage your bookings
✓ Reschedule a booking
✓ Cancel a booking

Manage your bookings

Reschedule a booking

Rescheduling your booking takes just a few taps:

① In your ‘Booking confirmation’ email, tap the blue button
② Tap ‘Reschedule’ on the top right
③ Choose a day/time, confirm and your booking is rescheduled!

Rescheduling is only possible up to 24hrs before the start of your booking

You will be able to reschedule the date and time of your session, but not the session option or group size.

Booking cancellation

Cancellation

  • To receive a full refund, clients must submit a cancellation form at least a day before the booking.
  • Cancellations made within 24 hours of the booking will not be entitled to a refund, unless an exception (below) is valid.
Exceptions

There are some special cases where the cancellation policy can be overridden:

  • Declared emergencies and epidemics. Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies.
  • Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit travel.
  • Military actions and other hostilities. Acts of war, hostilities, terrorism, explosions, bombings, rebellions, riots, civil disorder, and civil unrest.
  • Natural disasters. Weather-based events that prevent travel to Rooftop Saunas.
  • Family / personal emergencies. We reserve the right to offer cancellations to individual clients on a case-by-case basis.

Booking cancellation form


We will reply ASAP (we aim to reply to all support requests within 12 hours)

Refunds take between 4 and 7 working days to be processed by Square (our payments processor)