Your Rooftop Saunas Account

Here you can:
✓ Reschedule a booking
✓ Make a new booking
✓ Request to cancel a booking

Rescheduling your booking takes just a few taps:

① Go to ‘Manage your bookings’
② Tap ‘Reschedule’ on your booking below
③ Choose a day/time, confirm and your booking is rescheduled!

Accounts are created during booking

If you have not set a password yet, just tap ‘Forgot password’

To receive a full refund, clients must submit a cancellation form at least a day before the booking.
Cancellations made within 24 hours of the booking will not be entitled to a refund, unless an exception (below) is valid.

There are some special cases where the cancellation policy can be overridden:

Declared emergencies and epidemics. Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies.
Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit travel.
Military actions and other hostilities. Acts of war, hostilities, terrorism, explosions, bombings, rebellions, riots, civil disorder, and civil unrest.
Natural disasters. Weather-based events that prevent travel to Rooftop Saunas.
Family / personal emergencies. We reserve the right to offer cancellations to individual clients on a case-by-case basis.

We will reply ASAP (we aim to reply to all support requests within 12 hours)

Refunds take between 4 and 7 working days to be processed by Square (our payments processor)