Key booking information, rescheduling & cancellations

We understand that plans change – Our system allows you to change your booking quickly and easily.

Key booking information

  • Late arrival will eat into your session duration
  • Missed bookings will not be refunded
  • We have a strict over 18s policy (ID maybe required on entry)
  • Rooftop Saunas Hackney is currently only accessible by foot due to structural restrictions of the building
  • Please bring your own towel(s), as these are not provided
  • Please bring sensible shoes to wear outside the sauna


Rescheduling your booking is easy and takes just a few taps:
① In your ‘Booking confirmation’ email, tap the blue button
② Tap ‘Reschedule’ on the top right
③ Choose a day/time, confirm and your booking is rescheduled!

Please note:
– Rescheduling is only possible up to 24 hours before the start of your booking.
– You will be able to reschedule the date and time of your session, but not the session option or group size.


To cancel go to your Rooftop Saunas Account > Complete the ‘Booking Cancellation Form’

  • To receive a full refund, clients must submit a cancellation form at least a day before the booking.
  • Cancellations made within 24 hours of the booking will not be entitled to a refund, unless it is a special case (below)

There are some special cases where the cancellation policy can be overridden:

  • Declared emergencies and epidemics: Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies.
  • Government travel restrictions: Travel restrictions imposed by a governmental agency that prevent or prohibit travel.
  • Military actions and other hostilities: Acts of war, hostilities, terrorism, explosions, bombings, rebellions, riots, civil disorder, and civil unrest.
  • Natural disasters. Weather-based events that prevent travel to Rooftop Saunas.
  • Family / personal emergencies: We reserve the right to offer partial or full refunds to individual clients on a case-by-case basis.