Client Portal

✓ Manage and reschedule your bookings (below)
✓ Cancel a booking (details at bottom)

How to reschedule a booking

① Log in above (your account is usually created at time of first booking)
② Select the booking you would like to reschedule.
③ Choose a new day/time, confirm and your booking is rescheduled!

Rescheduling is only possible up to 24hrs before the start of your booking

– You will be able to reschedule the date and time of your session, but not the session option or group size.
– If changing booking time from off-peak to a peak session, a payment for the balance will requested.

Booking cancellation

Cancellation

To receive a full refund, clients must submit a cancellation form at least a day before the booking.
Cancellations made within 24 hours of the booking will not be entitled to a refund, unless an exception (below) is valid.

Exceptions

There are some special cases where the cancellation policy can be overridden:

Declared emergencies and epidemics. Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies.
Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit travel.
Military actions and other hostilities. Acts of war, hostilities, terrorism, explosions, bombings, rebellions, riots, civil disorder, and civil unrest.
Natural disasters. Weather-based events that prevent travel to Rooftop Saunas.
Family / personal emergencies. We reserve the right to offer cancellations to individual clients on a case-by-case basis.

Booking cancellation form

We will reply ASAP (we aim to reply to all support requests within 12 hours)

Refunds take between 4 and 7 working days to be processed by Square (our payments processor)